STORE Policies
Because We Care
We founded Luxury Loft Boutique with one goal in mind: giving our customers a fair, rewarding, and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more!
SHIPPING
All About Shipping
Thank you for shopping with us! We are pleased to offer the following shipping options for orders within the Domestic United States: Priority Shipping (2-4 Business Days). All orders placed within the Domestic United States qualify for Priority Shipping.
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Orders typically arrive within 2-4 business days after processing. Please note that delivery times may vary based on factors beyond our control.
Carriers we partner with are USPS and UPS to provide reliable shipping services for all orders.
Processing Time Orders are processed within 1-2 business days after they are placed. You will receive a confirmation email with tracking information once your order has been shipped.
In the rare event that your order is lost or arrives damaged, please contact our support team via the contact tab located on the main home menu .Contact us if you have any questions about our shipping policy, Our customer service team is available to help you Monday through Friday, 8AM to 9 PM CST. Please allow up to 8 hours for response time.
RETURNS AND REFUNDS
How It Works
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Contact Method: You should initiate your return by reaching out to us through the contact tab in the main menu.
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Time Limit: You have up to 21 days after receiving your order to request a return. It's important to be aware of this timeframe, as returns requested after this period may not be accepted.
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Conditions: Generally, items eligible for return must be in their original condition and packaging. This typically means they should be unused, undamaged, and include any tags or accessories that came with them.
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Approval Process: The return must be approved by us. This might involve verifying the condition of the item and ensuring it meets their return policy criteria.
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Refund or Exchange: Once your return is approved, you might be offered a refund to your original payment method or the option to exchange the item for another product or store credit.
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Return Shipping: At time, of contact, we will determine whether you'll be responsible for return shipping costs or if we provide a prepaid return label.
If you have any specific questions about our return process or need further assistance, using the contact tab as instructed would be the next step to clarify any details or initiate your return request.
OUR PRIVACY POLICY
All About Information Security
This is your Privacy Policy section. It’s a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, or about the way you collect customers’ data and use it once their purchase has been completed.
Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language, so they can shop with confidence, time and time again!